1.1 DO I NEED TO OPEN AN ACCOUNT IN ORDER TO SHOP WITH YOU?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 HOW DO I /CREATE AN ACCOUNT?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 HOW DO I ORDER?
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I HAVE PROBLEMS ADDING ITEMS TO MY SHOPPING CART
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 HOW DO I PAY FOR MY ORDERS?
We accept payments via Paypal and all credit cards through Paypal payment.
1.6 CAN I AMEND AND CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
1.7 I HAVE A DISCOUNT CODE, HOW CAN I USE IT?
Key in the voucher code at the field “Coupon Code” and click “Apply Coupon” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org or contact us page.
2.1 HOW CAN I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
For further assistance, please contact our Customer Service through email email@example.com
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
2.1 CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.2 THERE IS A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
We apologize for sending you an incomplete order. Please contact our Customer Care Team and we will get back to you as soon as we can.
2.3 I’VE RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
We apologize if you had received a defective item from us. Please contact our Customer Care Team with a snapshot of the product and we will get back to you as soon as we can.
2.4 I’VE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
We apologize for sending you the wrong item. Please contact our Customer Care Team and we will get back to you as soon as we can.
2.5 I’VE PURCHASED THE WRONG SIZE OR COLOR
We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
2.6 I HAVE NOT RECEIVED MY PARCEL, WHAT SHOULD I DO?
Kindly drop an email to our Customer Care Team if you have not received your parcel after 10 working days and we will assist you accordingly
2.7 WILL THERE BE AN ADDITIONAL CHARGE FOR REDELIVERY?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
2.8 I HAVE YET TO RECEIVE MY PARCEL WITHIN THE STIPULATED TIME FRAME. WHO CAN I CONTACT?
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email and we will assist you further.